CDK Modern Retail CRM

CDK Modern Retail CRM

CDK Modern Retail CRM is a customer relationship and dealership management tool.

CDK Modern Retail CRM is a fully portable and interactive customer and dealership relationship management toolset available on a mobile tablet. This allows the dealership's sales team to complete much of the process through a mobile device – anytime, anywhere, without having to access sales tools through a traditional PC.

The CDK Modern Retail CRM app provides access to all CRM sales functionality to register leads, research inventory, quote customers, track test drives, and follow up. CDK Modern Retail CRM gives you the ability to manage showroom, phone and Internet leads regardless of their location and respond using phone, email or text tools to approve every business opportunity. Real-time integration capabilities with the store's CRM ensure that up-to-date data is always available to authorized users. These features include:

· Customer and prospect search engine.

· Vehicle VIN scanner to instantly upload business information.

· Complete visit of the vehicle to observe damage with text, image or video

· Double-sided driver's license scanner.

· My Day page feature to track contact information of potential customers.

· Organizer page to consolidate calendar dates, phone numbers and email addresses.

· Vehicle Inventory Search to find the desired vehicle through the dealership's inventory.

· Detailed vehicle descriptions and photos

· Two-way texting platform for communicating with car buyers

· Sales process management with real-time quoting tools

· Test drive mapping

· Request for fully guaranteed credit

· Digital Documentation